Haynes Furniture in Richmond, VA Closed now

Reviews about Haynes Furniture

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  May 20, 2020, by Michelle Langford
  So I forgot why I hated Haynes so much and made the horrible mistake of purchasing from them again after the memory faded over the 10+ years since my last purchase. We paid approximately $2,000 in full for a piece of furniture that is supposed to be delivered tomorrow. We are having the room repainted and there was a delay in painting so I called to see if I could reschedule the delivery. The answer was since I didn't give them 48 hours notice that I would have to pay 15% of the entire purchase for the restocking fee. I saw their warehouse and there was a ton of empty space. I can't imagine why this is that big of a deal. They have our money and we had unforeseen circumstances and are asking for their help. Apparently getting the $300 for a restocking fee is more important to them than getting a return customer. Lesson learned...again. Hopefully this time I won't forget. They clearly don't care about their customers. Additionally, the woman at the desk who took our payment was rude. The salesman was pleasant though so I hope he finds a nicer place to work.