Lane Bryant in Richmond, VA Closed now

Reviews about Lane Bryant

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  May 31, 2019, by R T Frye
  I visit this location every 2 months or so and each time the staff has been pleasant. Not this visit. The cashier was very standoffish. I was there to pick up my online order and she had a look on her face like I was bothering her. She came back with my items, put them on the counter but slightly pulled them back towards her, asked if I had ID but never checked it. Her manager came from the back and all of a sudden she started smiling at me and speaking to me like I was a valued customer. There was small talk between myself and the manager, I was still holding my ID so I asked didn't you want to see it she said no I just wanted to make sure you weren't trying to get someone else's things. Then she said I was all set to go, she never handed me my items, I had to reach and picked them up myself. I have never been treated any other way but kind at this location, until yesterday.