T-Mobile in Richmond, VA Open now

Reviews about T-Mobile

• ★ ☆ ☆ ☆ ☆

  December 11, 2019, by John Scott
  This place sucks. Most incompetent staff I've ever seen. Average 40 minutes no matter what you come in for. I tried 3 different times to get my Verizon bill paid because I switched to T-Mobile. They told me I came in too early with Verizon bill and needed to pay my T-Mobile bill. I came back a few days later with my old bill. But they only had given me part of my bill back during my first visit so they accidentally shredded my bill first time. Incompetent. Third time I came in with a new bill, I waited 40 minutes for them to tell me it's still processing. So incompetent. I ended up calling the switch to T-Mobile number myself and got an agent to walk me through the website and submit my documents myself. He even gave me a $25 credit on my bill because of the stores incompetence. Also he told me that both of my devices could not be paid for. Because there is a list of devices that T-Mobile pays for when you transfer from Verizon. Something those incompetent store employees at willow lawn T-Mobile failed to tell me. Atleast I got one of my devices paid for. But this store gets two middle fingers, they suck!!!
• ★ ☆ ☆ ☆ ☆

  October 15, 2019, by Dean Tiggas
  Staff activated my mother in law’s phone number to my wife's new phone even after telling them her phone number four times. Was a major pain to get it switched..... Staff is very unprofessional and easily distracted. Do not go to this location....
• ★ ☆ ☆ ☆ ☆

  October 03, 2019, by dj blaze7
  Went to get a new phone and activate, this place sucks in service the people who work there, seemed to be incompetent... Went to corporate store, had better service.. never again. This place should be shut down, or get a whole new staff.